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Return & Refund Policy

Last updated: 25 October 2026

We want you to be happy with your towels. This policy explains how returns, exchanges, cancellations and refunds work at Kripson Home, operated by KRIPSON (PVT) LTD (Reg. No. PV 00377900). It does not affect your rights under Sri Lankan consumer law.

1. Damaged, faulty or wrong items

If your order arrives damaged or faulty, or isn't what you ordered, tell us within 7 days of delivery. Email or WhatsApp us your order number and a photo. We will:

  • send a replacement, or
  • refund the item and the delivery fee.

You choose which. We arrange and pay for the collection of the item.

2. Changed your mind

You can return items within 7 days of delivery if they are unused, unwashed and in their original packaging. For hygiene reasons, we can't accept towels that have been used or washed, unless they are faulty.

  • Contact us first, and we'll tell you where to send the item.
  • You pay the return delivery cost.
  • We refund the item price once we receive the item and check it. The original delivery fee is not refundable for change-of-mind returns.

3. Exchanges

To exchange an item for another colour or size, contact us within 7 days of delivery. Exchanges depend on stock. The item must meet the conditions in section 2, and you pay the return delivery cost unless the item was faulty or wrong.

4. Cancelling an order

You can cancel an order at any time before it is dispatched by calling, WhatsApping or emailing us with your order number. If you have already paid, we refund the full amount, including the delivery fee. Once an order has been handed to the courier, the return rules in sections 1 to 3 apply.

5. Items we can't take back

  • Used or washed towels (unless faulty)
  • Wholesale orders made to your specification. The terms in your quote apply

6. How you're refunded

  • Paid online (card or other online payment through PayHere): we refund to the same card or account you paid with, through PayHere. We cannot refund to a different card or account.
  • Paid by Cash on Delivery or Bank Transfer: we refund by bank transfer to an account in your name. We'll ask for your account details by email or phone.

We process approved refunds within 7 working days after we receive and check a returned item, or after we accept a cancellation. For card refunds, your bank may take a further 5 to 14 working days to show the money in your account. We never ask for passwords, card numbers or PINs.

7. Refused or unclaimed Cash on Delivery parcels

If a COD parcel is refused without good reason or can't be delivered because the contact details were wrong, we may ask for prepayment on your future orders.

8. Contact

KRIPSON (PVT) LTD, No. 73/25, 5th Lane, Piliyandala 10300, Sri Lanka. Call or WhatsApp +94 76 462 5052, email brayan@kripson.lk, or use our contact page.